Items that are returned to us by the postal company due to not being called for etc these returns can be refunded however this refund will be less our original postage costs.
When returning a faulty item you must contact us to advise you are intending to return the faulty item and this must be done as soon as the fault appears or within 2 days of any fault showing. Please do not return items without contacting us first. We will raise a returns reference number which you will need to return your parcel. The arrangement and shipping cost to return goods to us is bourne by you. We can only refund your return postage if the item is returned within 30 DAYS of receipt and only if the item proves FAULTY when tested by our team. Return postage and replacements cannot be refunded on items which are not proved faulty. The samke is true with returning if the buyer changed mind. In addition, the item must be UNUSED CONDITION. We reserve the right to refuse postage refunds.
Returns of color difference issue is not acceptable, due to computer monitor display variations, the physical merchandises you may received could be a slightly differences with the photos we represented in our webstore, however if the merchandise is not functional defect, we DO NOT ACCEPT the Returns!
All other returns must be in an unused and re-sellable condition. Return postage will not be reimbursed on non-faulty items or returns due to change of mind. You have 30 days from delivery to return items to us in an unused condition.
We regret we cannot offer returns in the following circumstances:
- Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
- Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
- Use of the product for anything other than normal domestic purposes. Change or modification of the product in any way.
- Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
- Faulty installation if applicable.
- Repairs or alterations carried out by parties other than ourselves or its authorised repair agents.
- Claims, other than the right to correction of faults with the product covered by these conditions.
- Slight deviations from the specification that do not affect the functionality of the product
Please ensure that any returns are sent via tracked postal service as we cannot accept any responsibility for items which do not arrive back with us. No refund of any type will be given should the returned item not arrive at our warehouse.